Returns & Exchanges

At Paul And Mike, we strive to deliver the finest farm-to-bar chocolate experiences; however, due to the perishable nature of our products, we only accept returns for items that arrive damaged or incorrect. Please inspect your order upon receipt and contact us within 24 hours if there are any quality concerns.

Return Process

• 1.
  Report Issue

  Email our support team within 24 hours of delivery with your order number and clear photos of the damaged product or incorrect shipment.

• 2.
  Verification

  Our quality control team will review your claim and images to confirm the eligibility for a replacement or refund based on our food safety standards.

• 3.
  Approval

  Once approved, we will notify you via email regarding the status of your request and whether a fresh batch will be dispatched or a credit issued.

• 4.
  Resolution

  For approved claims, we will process your replacement immediately or initiate a refund to your original payment method within 5-7 business days.